Support
Pairing and invites
How do I invite my partner?
At the end of setup, on "Invite your partner", share the invite link or tell your partner the 6-character invite code. You can find the code later in Settings > Invite code.
After installing Pairfit, your partner taps "I have an invite code" on the first screen and enters the code to pair up.
The invite code does not work
Codes are 6 letters and numbers (0, O, 1 and I are never used, except in the demo code PFDEMO). A code does not work if:
- The person who made it created a new code in Settings (ask them for the new one)
- The pair already has two members
- You entered your own code
I want to try it before my partner joins
On "Invite your partner", tap "Try with a demo partner". You will be paired with a bot we provide so you can see how everything works. The bot is not a person. To pair with your real partner, go to Settings > End pair and invite them again.
How do I end my pair or change partners?
Go to Settings > End pair. From that moment, your partner can no longer see your workouts or photos, and they are notified. After that, you can create a new invite code and pair with someone else.
Pricing and subscriptions
How much does it cost?
Pairing up, inviting and setting your rules are free. Logging, photos, step days, favor cards, the album, history and the widget need Pairfit Pro.
Pairfit Pro comes as a yearly plan (7-day free trial for new subscribers) or a monthly plan, and renews automatically. Prices are shown in your local currency before you subscribe. See Subscriptions in the Terms of Use.
We both subscribed by mistake
Each of you is charged separately. One subscription is enough, so one of you can cancel by following "How do I cancel?". You keep everything until the current period ends.
How do I cancel?
Go to iPhone Settings > your name at the top > Subscriptions > Pairfit and tap Cancel Subscription. You can also open it from Pairfit's Settings > Manage Pro.
After cancelling, you keep Pairfit Pro until the period ends. Deleting the App does not cancel. Cancel at least 24 hours before a free trial ends and you will not be charged. Apple's guide: Cancel a subscription from Apple
Restore a purchase, or Pro is missing on a new iPhone
In Pairfit, go to Settings > Restore Purchases. You need to be signed in with the same Apple Account you used to buy.
I want a refund
Apple handles payments, so refunds are also handled by Apple. Request one through Apple's refund page. We cannot issue refunds ourselves.
Goals, steps and favor cards
Which days count?
Days you log a photo, and days your iPhone counts the step target you set together (6,000, 8,000 or 10,000). A day with both still counts once. If the step target is off, only photo days count.
Weeks start on Monday and end on Sunday, in the time zone of the iPhone of the person who created the pair.
I walked, but the day didn't count
- Turn on Pairfit in the Settings app > Privacy & Security > Motion & Fitness.
- Steps are sent when you open Pairfit or when your iPhone has spare time. Sunday's steps count for last week if Pairfit is opened by 9:00 on Monday.
- Steps don't count in weeks when the step target is off. Step days need Pairfit Pro.
Only the daily step total your iPhone counts is used. No location or route is used.
When do weekly results come in?
Results are tallied and sent at 9:00 on Monday (we wait until 9:00 for Sunday night's steps).
- You both hit the goal: nobody draws, and your streak grows by a week.
- One of you missed: that person draws one of the favor cards the other wrote.
- You both missed: you each draw one of the other's cards, and your streak goes back to 0.
The card is decided when the week is tallied. It stays the same and cannot be redrawn. It stays face down until you flip it in the app, and notifications never show it. If the other person hasn't written any cards, your fallback (Settings > When there are no cards) is used instead.
In your first week as a pair, the goal is never more than the days left in that week.
I changed the goal, step target or cards, but this week didn't change
Once you are paired, changes take effect from next Monday. This week keeps the goal, step target and cards set at the start of the week.
The favor is done, but it's still listed as owed
Only the person who received the favor can tap "Mark as done". Ask your partner to tap it. If they add a photo, it goes into your shared album. A mistake can be undone from the album.
Pairfit only records favors and fallbacks. It does not handle money.
Photos
Turning the back camera photo on or off
The second back-camera photo can be turned on in the logging screen when you want it. It is off by default.
At the gym or outdoors, keep other people out of the frame. Do not post photos that show other people.
Who can see my photos?
Only your partner. There is no public feed and no search. See section 3 of the Privacy Policy.
Notifications and widget
I am not getting notifications
Check that notifications are on in iPhone Settings > Notifications > Pairfit. Notifications may not arrive while a Focus is on.
How do I add the widget?
Touch and hold an empty area of your home screen, tap Edit at the top left > Add Widget > Pairfit. The widget shows this week's counts for both of you and your partner's latest photo. It needs Pairfit Pro.
Data
What happens when I get a new iPhone?
Pairfit has no accounts, so installing it on a new iPhone starts you as a new user. Your previous pair's records cannot be moved. Pair up with your partner again on the new iPhone. Pairfit Pro comes back with Restore Purchases.
If you reinstall the App on the same iPhone, your records are still there.
How do I delete my data?
In Pairfit, go to Settings > Delete all data. This ends your pair, then deletes your photos, workouts, steps, favor cards, display name and account. Deleted data cannot be recovered.
Deleting data does not cancel your subscription. To cancel, follow "How do I cancel?".
Contact us
If this page does not answer your question, write to the address below. You can also report harassment from a partner or inappropriate photos here. In the app, tap "…" on a post in the Feed and choose "Report this post".
rintaro.sakino@process-craft-ai.com (Operator: Process Craft AI, Sakino)
Telling us your iPhone model, iOS version, Pairfit version (at the bottom of Pairfit's Settings) and what happened helps us check faster.